Transavia Lets Customers Resell Unused Tickets
Transavia has introduced a new service called "Terugverkoop" (Repurchase), allowing customers to offer their booked tickets back to the airline if their travel plans change. Through an online platform, passengers can request that their ticket be bought back when there is a realistic chance it can be resold. The move aims to give customers more flexibility while helping the airline avoid empty seats.
Passengers can submit a resale request via a dedicated page or through the ‘My Transavia’ section by selecting the ‘Sell your ticket’ option. The request may include selected extras linked to the booking. Transavia will only proceed with a buy-back if there is a genuine prospect of reselling the seat, ensuring that aircraft capacity is used efficiently.
If the ticket is repurchased, customers receive at least the taxes paid and up to 50 per cent of the original ticket price. The exact amount is clearly communicated before confirmation. Previously, non-flex tickets that were not used expired without refund apart from taxes, leaving seats unoccupied. The new option provides an additional route for those unable to travel, provided market demand supports resale.
How Transavia’s Repurchase works
- Request submitted via ‘My Transavia’ or resale.transavia
- Ticket considered only if resale is likely
- Minimum refund: taxes paid
- Maximum refund: up to 50% of ticket price
- Resold through Transavia’s standard sales channels
The service reflects a shift towards more adaptable booking conditions without changing the airline’s core fare structure. It gives passengers a way to recover part of their costs when plans fall through, while allowing Transavia to reallocate seats that might otherwise depart empty. For those booking lower fares without flexible add-ons, this adds a practical safety net when circumstances change.