The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM

Practical Eco-Friendly Travel Solutions for Sustainable Tourism

Feb 14, 2025 15:00 PM

Top Tips for Securing Your Luggage and Preventing Loss

Feb 7, 2025 14:00 PM

Your Guide to Hand Luggage and Baggage Rules

Feb 4, 2025 20:00 PM
More News

New Summer Route Links Liverpool with Türkiye’s Southern Coast

Jul 5, 2025 23:25 PM

Expect Train Delays as Shrewsbury–Crewe Route Closes for Repairs

Jul 5, 2025 21:41 PM

Six New Cities Added to KLM’s 2025 Network amid Growing Summer Traffic

Jul 5, 2025 19:38 PM

Steam Train Journeys Return with New Routes for Exploring Britain’s Nature and History This Summer

Jul 5, 2025 17:56 PM

Greater Anglia Introduces Fare Offers Ahead of Summer Festivals in East Anglia

Jul 5, 2025 16:43 PM

AirAsia’s New Fleet Set to Unlock More Direct Long-Haul Flights for Travelers

Jul 5, 2025 15:39 PM

Calabria Rail Maintenance Weekend Disrupts Key Travel Routes

Jul 4, 2025 23:27 PM

Finnair Reminds Passengers of Carry On Rules Ahead of New EU Liquid Restrictions

Jul 4, 2025 21:56 PM

Cardiff Rail Upgrades Will Disrupt Weekend Travel and Affect Passengers

Jul 4, 2025 19:31 PM

Croatia Airlines Resumes Zagreb and Bucharest Flights Enhancing Travel Options for Passengers

Jul 4, 2025 17:28 PM

Munich to Casablanca Flights Resume, Opening Door to West Africa

Jul 4, 2025 15:45 PM

Rail Delays and Route Changes in Manchester During Oasis Concert Week

Jul 4, 2025 11:32 AM

New Etihad Route Links Atlanta to Abu Dhabi Without Stopovers

Jul 3, 2025 23:21 PM

Scandinavians Gain Direct Winter Flights to Phuket for Faster Access to Thailand’s Beaches

Jul 3, 2025 21:47 PM

Train Disruptions and Upgrades on the Naples Bari Line Affect Travelers

Jul 3, 2025 20:34 PM

Three New Hotels to Open in Calgary’s Event District by 2030

Jul 3, 2025 18:23 PM

New Etihad Routes Open Direct Access to Krakow and Salalah

Jul 3, 2025 07:49 AM

Historic Helsinki Hotel to Join Waldorf Astoria Brand

Jul 3, 2025 05:36 AM

Malta Reconnects: Direct Flights Open Easy Access

Jul 2, 2025 23:24 PM

Kyoto to Welcome New Midscale Hotel Near Key Transit and Attractions

Jul 2, 2025 21:41 PM

Loganair Makes Temporary Offer for More Flexible Tickets and Baggage Allowance

Jul 2, 2025 19:37 PM

Fresh Accommodation Choice Opens Near Florence’s Iconic Landmarks

Jul 2, 2025 18:25 PM

Frankfurt Launches Long-Haul Flights Amid Busy Holiday Travel

Jul 2, 2025 17:42 PM

New hotel in Turgutreis opens up another side of Bodrum

Jul 2, 2025 07:38 AM

SAS’s New Regional Jets Set to Expand Travel Options Across Scandinavia

Jul 1, 2025 22:46 PM

InterContinental Expands to Brisbane CBD as City Prepares for 2032 Games

Jul 1, 2025 20:29 PM