The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

Toronto Pearson Airport. Source: TripSavvy
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News

Cluj Airport Becomes Romania’s First to Scrap Liquid Rules

Sep 3, 2025 09:38 AM

Dominican Republic’s Northeastern Coast Welcomes New All-Inclusive Resort

Sep 3, 2025 08:35 AM

More Nonstop Flights Connect Perth and Rome in 2026

Sep 2, 2025 22:48 PM

New Early Check-In at Changi Makes Pre-Flight Time Easier for Travelers

Sep 2, 2025 21:25 PM

New Summer Routes from Tallinn Open Doors to European Travel

Sep 2, 2025 20:32 PM

New Hotels Open in France’s Key Travel Areas

Sep 2, 2025 19:49 PM

Korean Air Expands Excellent Boarding Pass Perks to Jeju’s Media-Art Wonders

Sep 2, 2025 19:26 PM

KLM Expands Winter Routes Ahead of 2025–2026 Season

Sep 2, 2025 03:33 AM

Young Travelers in Wales Can Now Access £1 Bus Fares

Sep 1, 2025 19:46 PM

Wizz Air Flights in Italy May Be Delayed Due to Strike

Sep 1, 2025 18:23 PM

Air France Updates Regional Fleet with Redesigned Embraer 190 Cabins

Sep 1, 2025 17:39 PM

Rail Services Suspended in Belluno This Autumn for Major Upgrades

Sep 1, 2025 16:44 PM

Hotels Across Europe Introduce Advanced Skincare Treatments for Guests

Sep 1, 2025 15:21 PM

AirJapan Adjusts September Fares on Bangkok and Singapore Routes

Sep 1, 2025 14:37 PM

Wildfire Brings Travel Disruptions to North York Moors

Aug 31, 2025 19:41 PM

Lufthansa Rolls Out First Dreamliner from Frankfurt, Launching Updated Long-Haul Service

Aug 30, 2025 21:28 PM

UK Access to Coastal and Historic European Sites Extends into Autumn

Aug 30, 2025 19:35 PM

More Destinations for Travelers from East Midlands in 2026

Aug 30, 2025 02:42 AM

Amsterdam Sets Stage for Global Pride Celebration in 2026

Aug 29, 2025 23:56 PM

Wales Rail Maintenance May Delay Visits to Popular Trails and Sites

Aug 29, 2025 19:33 PM

Track Replacement in Manchester: Tram Routes Affected 5–7 September

Aug 29, 2025 18:49 PM

Direct Flights Between Boston and French Riviera Starting 2026

Aug 29, 2025 01:27 AM

Wet and Windy Turn Signals Autumn

Aug 28, 2025 23:30 PM

Eurowings Strengthens Access to Morocco for Winter Travelers

Aug 28, 2025 20:44 PM

Ryanair Criticises Austrian Air Traffic Control Over Staff Shortages

Aug 28, 2025 12:31 PM

InterContinental Introduces Regional Cuisine and Cultural Initiatives

Aug 27, 2025 21:24 PM