The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

The best and worst airports in the world are named
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
Child meeting Father Christmas

Missed LaplandUK Tickets? Final 2026 Release Lands Tomorrow

Sep 10, 2026 23:24 PM
Danube River and Budapest Parliament

Riviera Opens 2028 River Cruises — Here’s What’s Included

Sep 10, 2026 23:11 PM

Stockholm Gets More Direct Cairo Flights This Winter

Sep 10, 2026 23:08 PM

Dubai Flights Return from Seven European Cities This Winter

Sep 10, 2026 22:55 PM
Protester speaking into a megaphone

Gatwick Strike Could Disrupt Flights for Nine Days

Sep 10, 2026 22:42 PM
Exterior of Shannon Airport terminal in Ireland

Flying via Shannon This Weekend? Expect Traffic and ID Checks

Sep 9, 2026 21:39 PM
Stormtroopers from Star Wars standing in formation

Star Wars Fans Get a New George Lucas Museum

Sep 9, 2026 21:26 PM
Traditional Bavarian dancers performing inside Munich Airport

Munich Airport Starts Oktoberfest Events Before the Tents Open

Sep 9, 2026 21:13 PM
AEGEAN Airbus A320neo and crew at Rotterdam Airport

Athens Becomes Easier to Reach From Rotterdam

Sep 9, 2026 21:07 PM

Visitors Could Face £1-a-Night Levy in York and North Yorkshire

Sep 9, 2026 20:54 PM

New York Returns to Düsseldorf With All-Business Flights

Sep 8, 2026 23:01 PM
Infinity pool overlooking Vathy Bay

Samos Gets a New Seafront Hotel With a 13+ Rule

Sep 7, 2026 22:48 PM
Volcanic ash plume rising from a volcano

Krakatau Ash Keeps Seven Indonesian Airports Closed

Sep 7, 2026 22:35 PM
Airport arrivals and departures signs

Spain Extends Border Checks for Italy Arrivals

Sep 7, 2026 22:22 PM
West Highland Line railway beside the coast

Scotland’s West Highland Line Faces Nine-Day Closure

Sep 6, 2026 20:09 PM

A New 120-Mile Trail Is About to Open Across Cumbria

Sep 6, 2026 19:56 PM

Europe Border Checks Could Get Slower After 6 September

Sep 5, 2026 09:53 AM
Málaga city centre and cathedral

Ryanair Keeps Košice–Málaga Flying Through Winter

Sep 5, 2026 09:47 AM
Frecciarossa high-speed train at a station

Frecciarossa Trains Could Link Italy and Munich in 2027

Sep 5, 2026 09:34 AM
LOT Polish Airlines aircraft in flight

LOT Launches Warsaw–Turin Flights for Ski Season

Sep 5, 2026 09:21 AM
Geneva waterfront with Swiss flags

easyJet Restarts Hamburg–Geneva Flights After Six-Year Gap

Sep 5, 2026 09:18 AM
Air Canada aircraft at the airport

Air Canada Opens New Europe and Asia Routes for 2027

Sep 5, 2026 09:05 AM

TAP Launches €49 Return Sale Across 90+ Destinations

Sep 3, 2026 21:22 PM

easyJet Cancellation Leaves Family in Turkey for Nearly a Week

Sep 3, 2026 21:19 PM
Passenger seats inside a French train

New High-Speed Trains Could Shake Up Paris–Bordeaux Travel

Sep 3, 2026 21:06 PM
Snow-covered Innsbruck beneath the Austrian Alps

Six New Ski Flights Open Easier Routes to Europe’s Slopes

Sep 3, 2026 20:53 PM