The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

The best and worst airports in the world are named
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM

Not Just a Suitcase: My Personal Checklist for Smart Travelers in 2025

Mar 3, 2025 18:00 PM
More News
British passport on a white surface

A Torn Passport Left One Brit Behind

Aug 9, 2026 02:46 AM
Basilica of Saint Francis in Assisi

A New St Francis Pilgrimage Route Crosses Six Italian Regions

Aug 9, 2026 02:33 AM

A Tiny Sail-Powered Ferry Is Testing an England–France Route

Aug 9, 2026 02:27 AM

Visited DR Congo? You’ll Need 21 Days Before a U.S. Flight

Aug 9, 2026 02:14 AM
Ryanair aircraft approaching an airport

Ryanair Links Nuremberg with Agadir This Winter

Aug 9, 2026 02:01 AM
KLM aircraft flying above the clouds

KLM Brings Amsterdam–Tel Aviv Flights Back via Cyprus

Aug 9, 2026 01:58 AM
Colosseum in Rome on a sunny day

Italy Adds Late-Night Hours at Top Attractions

Aug 9, 2026 01:45 AM
Young people in a busy nightlife district

Time Out Named the World’s Best Cities for Gen Z

Aug 8, 2026 18:52 PM
Ryanair passengers boarding an aircraft

Morocco Gets 17 New Ryanair Routes This Winter

Aug 8, 2026 18:49 PM

Delta Connects Atlanta and Riyadh Nonstop

Aug 8, 2026 18:36 PM

London Faces 26 Days of Bus Strikes

Aug 8, 2026 18:23 PM
Acropolis and Parthenon in Athens at sunset

Greek Islands See a Post-Odyssey Booking Boost

Aug 8, 2026 03:17 AM
Caledonian Sleeper crossing the Scottish Highlands

Scotland Looks to Take Its Sleeper Train to Europe

Aug 8, 2026 03:04 AM
British passport on a white background

Passport Checks That Could Stop Your Holiday

Aug 8, 2026 02:51 AM
Rail passengers boarding a train at a station

Manchester Power Cut Disrupts Trains for Second Day

Aug 8, 2026 00:58 AM

Hilton Lines Up New Hotels Across Ireland

Aug 7, 2026 21:45 PM

Graffiti Could Cost Tourist €30,050 in Granada

Aug 7, 2026 21:32 PM
Airport shuttle bus travelling beside a terminal

Airport Bus Error Leaves Family 150 Miles From Home

Aug 7, 2026 21:29 PM
Aer Lingus aircraft parked near airport runway

Dublin or Cork? Bordeaux Has Direct Flights to Both

Aug 6, 2026 21:36 PM
Total solar eclipse with a bright diamond-ring effect

Iberia Will Stream Spain’s Eclipse From Above the Clouds

Aug 6, 2026 21:23 PM
Train passing through a British railway station

This Railcard Change Could Save Teenagers £175 a Year

Aug 5, 2026 23:27 PM
Passengers board a Ryanair aircraft on the apron

Technical Fault Delays Ryanair Flight for 16 Hours

Aug 5, 2026 23:14 PM

Newquay Airport Warns of Boardmasters Traffic Delays

Aug 5, 2026 23:01 PM

Condor Restores Daily Frankfurt–Tel Aviv Flights

Aug 5, 2026 22:58 PM
Cornish harbour village overlooking a sheltered bay

Rising Costs Push Britons Towards UK Breaks

Aug 5, 2026 22:45 PM
Tallinn skyline with historic churches and red-roofed buildings

Estonia Takes the Top Spot in 2026 Relocation Ranking

Aug 5, 2026 22:32 PM