The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

The best and worst airports in the world are named
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News
People walking during snowfall on a city street

US Winter Storm Leaves Thousands of Holiday Trips on Hold

Jan 27, 2026 02:27 AM
3D sword smashing the word “FAKE” into fragments

Ticket Scam Case Exposes Odd Gap in Airline Staff Checks

Jan 27, 2026 02:14 AM

Ryanair Flags Possible Summer Disruption as French ATC Strikes Loom

Jan 27, 2026 01:41 AM

Weather Warning Triggers Loganair Flight Changes on 27 January

Jan 27, 2026 01:39 AM
Dark storm clouds moving across the sky

Storm Chandra Brings Challenging Conditions for Travel Across the UK

Jan 27, 2026 01:26 AM
Nantes Cathedral with touristic mini-train in front

Nantes Gets a Summer Gateway to the Croatian Coast

Jan 26, 2026 22:33 PM
Tehran skyline backed by snow-capped mountains

Major Airlines Reroute as Iran Tensions Disrupt Middle East Flights

Jan 26, 2026 00:58 AM
Red sale signage in shop window

Spring Fare Sale Puts Vietjet Deluxe Seats on Offer

Jan 25, 2026 16:55 PM
Timisoara Orthodox Cathedral seen from above

New Low-Cost Link Brings Romania’s ‘Little Vienna’ Within Reach

Jan 25, 2026 16:49 PM

Rail Works Disrupt Key Rome–Airport Link This Spring

Jan 25, 2026 16:31 PM

KLM Halts Middle East Routes as Airspace Tensions Rise

Jan 25, 2026 16:16 PM
Interior check-in hall at London Heathrow Terminal

UK Tightens Entry Rules with Digital Travel Pass

Jan 24, 2026 19:28 PM
View of Yerevan at sunset with Mount Ararat in the background

Vienna Lands a Direct Airbridge to Yerevan

Jan 24, 2026 18:43 PM
Close-up of a relaxed puppy lying down

Cagliari Airport Opens Pet Zone for Travellers with Animals

Jan 24, 2026 18:14 PM
Reception desk at the new Plaza Premium First lounge in Rome Fiumicino Terminal 1

Fiumicino Adds New Premium Lounge Option

Jan 24, 2026 17:57 PM

Heavy Rain and Wind Begin to Disrupt Journeys Across Britain

Jan 24, 2026 00:52 AM

Asiana Tightens Power Bank Rules

Jan 23, 2026 21:45 PM
Hand holding a large water bottle inside an airport terminal

Big Bottles Back: Heathrow Drops 100ml Liquid Rule

Jan 23, 2026 21:29 PM
Street view with Oujda’s clock tower and busy city traffic

Rotterdam Gains Summer Link to Oujda

Jan 23, 2026 21:13 PM
Person using laptop with headphones on an aeroplane

KLM Brings Free In-Flight WiFi to Europe

Jan 23, 2026 04:47 AM
Snow-covered airport apron during winter weather

Weather Disruption Prompts Loganair to Offer Flexible Rebooking

Jan 23, 2026 04:34 AM
Hand placing a passport into a grey travel bag pocket

Edinburgh Airport Clears Up Hand Luggage Confusion

Jan 23, 2026 04:21 AM

UK Visa Scam Alert Hits Cyprus Applicants

Jan 23, 2026 04:19 AM

Airbnb Adds Meal Delivery Twist with Chef-Made Dishes

Jan 22, 2026 04:36 AM
Aerial view of Nice marina with yachts and hillside apartments under a clear sky

Bratislava Lands New Budget Route to the Riviera

Jan 22, 2026 04:23 AM
Person viewing airport departure screens with camera on shoulder

Europe Faces Widespread Flight Disruptions

Jan 22, 2026 03:48 AM