The best and worst airports in the world are named

By TravelWiseDec 27, 2023 18:22 PMNews
Share:
Tokyo Haneda International Airport
Tokyo Haneda International Airport. Source: Skytrax

For many years, the German claims management company AirHelp has been ranking the world's largest air carriers. In its analysis, the organization, which specializes in airline disruption claims, ranks airports according to three criteria: efficiency, customer opinion, and food and shopping.

Its latest list is based on data collected in 2022: it shows that Tokyo Haneda International Airport comes out on top with an overall score of 8.83, Express reports.

The Japanese airport was followed by Brazil's Recife/Guararapis-Gilberto Freire International Airport, which received 8.52 points, and another Japanese hub, Tokyo Narita International Airport, which received 8.49 points.

Although these airports are considered the best in terms of the services they offer, the picture that emerges from the analysis is quite different from the bottom of the ranking.

The worst airport according to AirHelp in 2022 was Toronto Pearson International Airport in Canada, which is used by about 44 million people every year.

The best and worst airports in the world are named
Toronto Pearson Airport. Source: TripSavvy

The Canadian air hub received an overall score of 6.11, including 5.33 for on-time performance, 6.88 for customer opinion, and 7.67 for food and shopping.

The penultimate in the AirHelp ranking is Indonesia's Lombok International Airport, which performed much worse than Toronto Airport when it comes to efficiency, with a score of 4.97.

On the other hand, it scored better in terms of customer satisfaction (8.47) and food and shopping (8.35), for an overall score of 6.35.

One of the UK's airports, Luton, also performed poorly in this ranking, receiving an overall score of 6.48 and ranking second to last.

Top Articles
Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Top 10 reasons for flight cancelation by airlines: a clear algorithm of actions to get compensation

Oct 16, 2025 16:22 PM
Smartphone with eSIM logo surrounded by travel essentials like flowers, map, camera, and sunglasses

Where to Buy eSIM at the Best Price: A Full Review of Tariffs and Options

Aug 8, 2025 10:54 AM

Internet on a Cruise: How to Avoid Huge Bills for Connectivity

Aug 6, 2025 09:14 AM

No More SIM Swaps: The eSIM Travel Solution You’ll Actually Use

Aug 4, 2025 16:51 PM
More News
Aircraft being prepared for departure at sunrise

Direct Flights from Paderborn to Munich Available for 2026 Season

Oct 21, 2025 23:59 PM
Night view of Amsterdam’s canals reflecting colorful city lights near the historic Waag building

Amsterdam’s 750th Birthday Brings Music, Art, and Shared Meals

Oct 21, 2025 23:44 PM

Air France Broadens Global Reach with New Winter Connections

Oct 21, 2025 22:57 PM

Hamburg’s Central District to Get New Scandic Hotel by 2028

Oct 21, 2025 22:23 PM
Airplane preparing for takeoff at Airport terminal

Zurich Airport Adds New Winter Flights from Lapland to Cape Verde

Oct 21, 2025 18:46 PM
Commercial airplane taking off under a bright sky

Blue Islands adds more flights from Norwich to the Channel Islands for summer 2026

Oct 21, 2025 00:39 AM
Person using a megaphone during a public protest in Italy

Nationwide Rail Strike Set to Disrupt Travel Across Italy

Oct 20, 2025 23:56 PM
Airplane flying against a clear blue sky

Air Montenegro Adds Low-Fare Routes for Winter Travel Across Europe

Oct 20, 2025 23:42 PM
A person receiving a hot stone massage with white orchids nearby

Waldorf Astoria New York Opens New Wellness Hub Focused on Health and Recovery

Oct 20, 2025 23:28 PM

Frankfurt Airport Confirms Winter Flight Changes for the 2025/26 Season

Oct 20, 2025 22:55 PM

Severe Weather Warning: Typhoon Fengshen to Impact Southern China Travel

Oct 19, 2025 23:58 PM
Colorful light fountains illuminating Liverpool’s waterfront at night during the River of Light festival

Art and Technology Illuminate Liverpool in Late October

Oct 19, 2025 17:46 PM
Minimalist hotel bedroom with soft lighting and neutral tones

Waldorf Astoria Opens in Helsinki, Expanding the Nordic Travel Landscape

Oct 18, 2025 21:33 PM
Construction machinery working on railway tracks during maintenance near a passenger train

Rome–Fiumicino Airport Trains Disrupted by Weekend Maintenance Work

Oct 18, 2025 20:27 PM
United Airlines aircraft taking off from the runway

United Airlines to Launch Direct Bari–New York Flights in May 2026

Oct 18, 2025 02:44 AM

Severe Storm to Batter Poland’s Baltic Coast, Travelers Urged to Stay Alert

Oct 18, 2025 01:31 AM

Emirates A350 Brings Wider Travel Options from Oslo

Oct 17, 2025 23:25 PM
Softly lit hotel bed with tufted headboard and night lamp

Arizona’s Paradise Valley Prepares for New Desert Retreat

Oct 17, 2025 21:42 PM
Aircraft approaching for landing under a blue sky

Air Montenegro Expands Autumn Travel Options Across Europe

Oct 17, 2025 20:38 PM
Brightly lit winter fairground with carousel and festive lights at night

England Unveils a New Kind of Winter: Culture, Light, and Local Stories

Oct 17, 2025 19:56 PM
Austrian Airlines aircraft approaching for landing

Austrian Airlines Adds Nearly 100 Extra Flights for Autumn Getaways

Oct 17, 2025 02:43 AM
Firefighter battling massive flames during a nighttime wildfire

Rising Wildfires Redefine When and Where It’s Safe to Explore

Oct 17, 2025 01:39 AM

China Eastern Airlines to Resume Nanjing–Paris Flights in October 2025

Oct 16, 2025 23:23 PM

Bus and Ferry Connections Streamlined Ahead of Arran Food Festival

Oct 16, 2025 19:49 PM
Small dog sitting inside a travel bag on public transport

Australia Tests Allowing Pets to Fly in the Cabin for the First Time

Oct 16, 2025 18:36 PM
Universal Studios globe monument at a theme park entrance

Universal Expands into Texas with Child-Centered Theme Park Project

Oct 16, 2025 17:22 PM