HBX Group to Revolutionize Customer Service with AI Technology

By Ivan PetrenkoJun 17, 2024 04:30 AMNews
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Human and robotic hands touching
HBX Group integrates AI to enhance customer interaction. Source: unsplash

HBX Group has announced a major investment in customer service innovation, utilizing Google Cloud’s AI technology to transform the travel and hospitality sector. This initiative reflects HBX Group's dedication to service excellence and technological advancement for its partners and clients.

The company has overhauled its foundational technology and recognizes the necessity of introducing innovative products and services. By leveraging cutting-edge AI capabilities, HBX Group aims to set a new standard in customer experience within the industry.

HBX Group is implementing Google Cloud Contact Center AI technology and Gemini models to enhance customer interactions, ensuring rapid and accurate support across all engagement channels. This project is being developed in collaboration with Emergya and will be gradually rolled out in the coming months.

Xabi Zabala, Chief Operations Officer at HBX Group, highlighted the significance of this partnership with Google Cloud and Emergya as a milestone in the company's transformation journey. He emphasized that this initiative demonstrates their commitment to innovation, particularly in customer service.

At the core of HBX Group’s strategy is a focus on the customer, aiming to automate routine tasks, reduce response times, and support the customer service team in delivering personalized assistance. This integration of technology, people, and data is expected to elevate the customer service experience to a world-class standard.

The introduction of these advanced AI technologies represents a significant leap forward in HBX Group’s commitment to exceeding customer expectations. By revolutionizing their service model, HBX Group is poised to offer unique and tailored support, enhancing the overall customer journey in the travel and hospitality industry.

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