Travelling with a pet became a nightmare: Delta Airlines loses passenger's dog
Traveller Pauline Rodriguez, who was flying from California to the Dominican Republic, lost her dog. Delta Airlines was responsible for the small dog, Maia, who is six years old.
The incident occurred on August 18, when the woman was flying to make a stop at Hartsfield-Jackson International Airport (Atlanta), which is considered "the busiest airport in the world." According to the woman, upon arrival at the airport, she had problems with her tourist visa, People reported.
Pauline told reporters that she was denied entry to the United States. She was told that she would have to return to the Dominican Republic on the next day's flight.
The carrier company promised to take care of the animal, which had health problems during the flight, such as nausea and diarrhea. Maia was supposed to be taken to an institution trained to care for animals. However, Rodriguez said that when she arrived home, Maya was nowhere to be seen.
According to a post on Facebook on August 21, she had not received any information about the whereabouts of her pet Maia for two days.
She later received a message from Delta stating that the dog had escaped from its kennel on the airport ramp and that airport personnel were looking for it.
The woman was desperate because she could not travel to Atlanta in person.
"If anyone has any tips or suggestions on what I should do, I would appreciate it. I am desperate and every minute counts," she wrote.
Pauline also added that she has people who must personally go to the airline's representative office.
It is noted that Delta announced further cooperation with the owner to find the animal.
"Delta employees are desperate for what this customer and her family are going through. Delta is in contact with her as we continue to keep our eyes and ears open for her dog," a Delta spokesperson said in a statement.
The company noted that since August 18, employees have been searching the airfield, using night vision goggles as well. They also contacted animal shelters and veterinarians near the airport.
Delta's internal investigation is ongoing.