Passengers of Ryanair complain about a new additional fee: the carrier denies all accusations
Ryanair has stated that reports alleging a change in its policy, requiring passengers to pay for their boarding passes online, are false.
In recent days, customers have complained that they had to pay up to £21 per seat to access their digital boarding passes at check-in, as reported by the BBC.
Some mentioned that the only alternative was to stand in line at the airport to obtain a paper version.
A Ryanair spokesperson refuted the claims, stating that passengers were never asked to pay for downloading boarding passes.
"All Ryanair passengers can pay for their booked seat if they wish, or if passengers want to avoid this seat fee, they can choose a randomly assigned seat for free," the spokesperson said.
However, several passengers have continued to express their complaints on social media, suggesting that the issue persists.