An Airbnb Superhost is an experienced host who provides their guests with a first-class experience. This status is not easy to obtain, but it improves the visibility of your listings on the site.
Airbnb evaluates your performance every three months. You need to be able to maintain the superhost status, Hostaway writes.
How to become a Superhost on Airbnb?
Airbnb has created a system that evaluates certain criteria to be eligible to join the program. All Superhosts must complete the following steps to receive a recognizable badge.
1. Take high-quality photos
Although Airbnb doesn't set any requirements for photos, it's a known fact that having a high-resolution photo grabs the attention of guests, which will help you get more bookings.
2. Communicate effectively with your guests
To prevent low review scores at an early stage of a guest's stay, keep in mind that communication is very important for a host. With this in mind, Superhost is required to give at least a 90% response rate within 24 hours. This shows your guests that you are actively trying to help resolve any issues or concerns.
3. Impress your guests by making the booking process automatic
Why not take it a step further? Automate your home's booking and your guests will choose this property.
4. Cancel bookings only when necessary
A challenging factor for hosts is to maintain a cancellation rate of 1% or less. This means that if you cancel a booking that doesn't fall under Airbnb's extenuating circumstances, you'll need to host at least 99 more guests to get back to Superhost status.
5. Make sure your guests leave feedback
You should always encourage your Airbnb guests to leave positive reviews after their stay, as Airbnb's minimum requirement is to capture at least 80% of your guests' reviews from the total number of stays to get Superhost status. With this in mind, your property's rating should be 4.8 or higher.