British Airways has postponed the implementation of the pre-order meal system
British Airways has postponed the introduction of an onboard meal pre-order system indefinitely. The ability to pre-order meals would have allowed passengers in all cabins, including economy class, to customize their diet according to their needs.
Additionally, this system could have provided passengers with the opportunity to choose from a wider range of dishes than those offered in the onboard menu, as reported by PYOK.
British Airways announced plans to introduce a pre-order service back in March 2023, but almost a year later, the system is still not ready for launch.
The reason for the delay is the necessity to modernize the IT systems required for its operation. There is currently no clear date for when the upgrade will be completed.
Before the COVID-19 pandemic, British Airways used to offer this service to business class passengers on long-haul flights and premium economy passengers, but it was suspended in 2020.
In July 2023, Emirates introduced a system for pre-ordering meals in business class. In the same month, the German flag carrier Lufthansa doubled the number of meals available to business class passengers on long-haul flights from three to six.