British Airways postponed the introduction of the pre-order system
British Airways has postponed the introduction of an onboard meal pre-order system indefinitely. The ability to order meals in advance would have allowed passengers in all cabins, including economy class, to adjust their diet to their needs.
Also, this system could provide passengers with the opportunity to choose from a wider range of dishes than the one offered in the onboard menu, PYOK writes.
British Airways announced plans to introduce a pre-order service back in March 2023, but almost a year later, the system is still not ready for launch.
The reason for the delay is the need to modernize the IT systems required for its operation. There is currently no clear date when the upgrade will be completed.
Prior to the COVID-19 pandemic, British Airways offered this service to business class passengers on long-haul flights and premium economy passengers, but it was suspended in 2020.
In July 2023, Emirates introduced a system for pre-ordering meals in business class. In the same month, German flag carrier Lufthansa doubled the number of meals available to business class passengers on long-haul flights from three to six.