Onur Air Flight Delay or Cancellation Compensation
"We apologize for the inconvenience" is a typical response from airlines when a flight is delayed or canceled. But for European departures at least you might also be able to claim flight delay or Onur Air cancellation compensation under a law known as EC 261. You could be owed as much as US$700 (€600) per person.
Onur Air Passenger Compensation Rights
Passengers flying with Onur Air in Europe may be entitled to compensation under European regulation EC 261. This regulation ensures that airlines take care of passengers and compensate them for disruptions like flight delays, cancellations, or overbookings. However, there are some exceptions.
If your Onur Air flight was canceled less than 14 days before departure and an alternative flight landing at a similar time was offered, you may not be eligible for compensation. Additionally, extraordinary circumstances like bad weather or disruptive events can exempt Onur Air from paying compensation. To learn more about your rights as a passenger, refer to the full text of the Onur Air passenger rights page.
Onur Air Flight Delay Compensation
Passengers flying from a European airport may be eligible for Onur Air flight delay compensation if their flight is delayed by more than 3 hours upon arrival at the destination. However, compensation may not be provided if the delay was caused by extraordinary circumstances, such as bad weather or air traffic control strikes. It's essential to understand the specific cases in which you may be entitled to Onur Air delay compensation. Examples can include technical issues with the aircraft or staffing problems within the control of the airline.
Onur Air Flight Cancellation Compensation
If your flight is canceled, you may qualify for Onur Air flight cancellation compensation. However, it depends on the circumstances surrounding the cancellation. Passengers whose flights were canceled less than 14 days before departure and who were offered an alternative flight landing at a similar time may not be eligible for compensation. Additionally, flight cancellations caused by extraordinary circumstances, such as bad weather or air traffic control strikes, often exempt airlines from paying compensation. Understanding the specific cases in which you can receive compensation for flight cancellations with Onur Air is crucial to assert your rights as a passenger.
How Much is Onur Air Flight Compensation?
The amount of Obur Air flight compensation individuals can receive for flight disruptions is determined based on the distance of the flight. For example, flights under 1,500 km may warrant up to €250 in compensation, while non-internal EU flights over 3,500 km could qualify for up to €600.
It's important to note that these amounts are subject to change, so it's always advisable to verify the current rates. Airlines are obligated to treat all paying passengers equally, regardless of nationality, age, or ticket price.
How to get compensation from Onur Air?
Firstly, gather all relevant documentation, such as flight details, booking confirmation, and any communication from Onur Air regarding the disruption. Secondly, submit a formal complaint to Onur Air explaining the situation and requesting compensation. Be specific and provide all necessary information to support your claim.
If Onur Air refuses to provide compensation or fails to respond within a reasonable time frame, you may consider seeking assistance from specialized services like AirHelp. They offer a free compensation calculator and can provide assistance with the claims process.
About Onur Air
Onur Air has been in operation since 1992 and is headquartered in Istanbul, Turkey. As an airline, Onur Air is responsible for upholding passenger rights, including compensation for flight disruptions. It is advisable to research the reputation of Onur Air specifically regarding passenger compensation to ensure they fulfill their duties to passengers.
Analyzing Delay Durations of Onur Air
Onur Air operates with an average delay time of 61 minutes. While a significant percentage of their flights are on time, it is essential to acknowledge and understand the breakdown of delay durations for a more comprehensive perspective.
Breakdown of Delay Durations:
- Up to 15 minutes: Onur Air has an on-time performance rate of 14.8% within this duration.
- 15 to 30 minutes: Flights experiencing delays ranging from 15 to 30 minutes account for 12.0% of Onur Air's operations.
- 30 to 45 minutes: Approximately 8.9% of flights may experience delays falling within this duration.
- 45 to 60 minutes: Delays between 45 to 60 minutes occur in around 4.9% of Onur Air's flights.
- Over 60 minutes: The most substantial proportion of delays, accounting for 25.8%, are those exceeding 60 minutes.
FAQ (Frequently Asked Questions)
How long does it take to get compensation for a delayed flight with Onur Air?
Regulation (EC) No. 261/2004 does not set any limits or deadlines for this process. Therefore, obtaining compensation from Onur Air may take some time, depending on the complexity of the case and the domestic legislation of the country. In rare cases that require consideration by authorities or go to court, the process of claiming compensation may take even longer. This also applies to compensation for cancelled and rebooked flights.
Can I get compensation if I lose my ticket with Onur Air?
Yes. The most important thing is that you know your Onur Air flight number, departure and arrival airports, and the exact date the flight was supposed to take place. These details are usually visible in the confirmation email sent by Onur Air.
How do I know if I'm entitled to a refund?
You are entitled to compensation if your flight was cancelled or delayed due to Onur Air and meets the criteria defined in Regulation (EC) No 261/2004 of the European Parliament and of the Council. To find out about compensation, you can fill out an application at one of the services dealing with refunds for cancelled or delayed flights.
What counts as a flight disrupted or cancelled in the case of Onur Air?
A flight is considered disrupted, and you are entitled to compensation if:
- The flight was delayed and arrived at your destination with a delay of more than 3 hours.
- The flight was canceled less than 14 days before departure.
- Onur Air denied you boarding due to a lack of seats on the plane.