Passenger with children wins court case against American Airlines AAL and receives compensation
At the end of October this year, a woman flying with American Airlines AAL won a $3,500 judgment for the way a flight attendant treated her and her children on a plane during a flight.
Traveling with her 18-month-old twin daughters from Portland, Oregon, to Tallahassee, Florida, back in February, Erica Hamilton purchased two seats. Her plan was for one child to sit separately, the other in her arms, and then they would switch places, Dcourier.com reports.
According to the complaint Hamilton filed in Oregon's Multnomah County District Court, a flight attendant on a flight after a layover in Dallas "humiliated and harassed" her for not having a third seat, despite American Airlines' policy that infants that age can both sit on a parent's lap or in their own seat if they are "securely restrained."
The Small Claims Court ultimately agreed with Hamilton and awarded her $3,500 and an additional 4,500 miles for breach of contract and "negligent infliction of emotional distress."
Hamilton had purchased a 9000-mile ticket and a $5.90 service fee, which American Airlines also refunded.