Singapore Airlines CEO Apologizes For "Traumatic Experience" of Passengers on Turbulent Flight

By Ivan PetrenkoMay 22, 2024 15:00 PMNews
Singapore airliner in the air
Singapore airliner in the air. Source: unsplash

Singapore Airlines has issued an apology following a severe turbulence incident on Flight SQ321 from London Heathrow to Singapore, resulting in one fatality and multiple injuries. The Boeing 777-300ER encountered sudden and extreme turbulence over Thai airspace, affecting 211 passengers and 18 crew members on board.

Singapore Airlines Apologizes

In a heartfelt video message, Singapore Airlines CEO Mr. Goh Choon Phong expressed the airline's sorrow and extended condolences to those affected by the incident. He stated, "We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries. On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased. We are very sorry for the traumatic experience that everyone on board SQ321 went through." He assured continued support for the injured and affected passengers.

Phong explained that the pilot declared a medical emergency and diverted the aircraft to Bangkok Suvarnabhumi Airport. The turbulence caused a sudden and dramatic drop, launching unbelted passengers into the ceiling, resulting in severe injuries and broken panels. Images of the aftermath show a chaotic scene with bloodied passengers.

State of the Passengers and Crew

According to Phong, the turbulence occurred about 10 hours into the flight at an altitude of 37,000 feet over the Irrawaddy Basin. The aircraft landed in Bangkok at 15:45 local time, and medical assistance was provided immediately. Despite efforts, one passenger, identified as Geoffrey Kitchen, did not survive.

Singapore Airlines dispatched a support team to Bangkok to assist the passengers and crew. A relief flight transported 143 of the stranded individuals back to Singapore, arriving at 05:05 a.m. local time. The remaining 79 passengers and six crew members, including the injured and their families, stayed in Bangkok. The airline continues to provide updates through social media and is fully cooperating with authorities in the ongoing investigation.

Phong reiterated the airline's commitment to supporting all affected individuals, stating, "Once again, our deepest apologies to everyone affected by this incident. Please be assured that Singapore Airlines is here to help and support you during this difficult time."

Top Articles
Secrets of airplane speed

Commercial and private jet speeds: from Boeing to Gulfstream

Jun 17, 2024 08:39 AM
Luxury hotels in France for the perfect vacation

Top 20 delightful luxury hotels in France

Jun 16, 2024 10:01 AM

Top 10 benefits of traveling: how traveling to other cities and countries makes us healthier and happier and why you should pack your bags now

Jun 15, 2024 09:05 AM

Where to stay in Seville: Top 10 hotels for every traveler

Jun 14, 2024 09:17 AM
More News
Hand holding a toy airplane over a world map

Latin American and Caribbean Air Market Sees Significant Growth in April 2024

Jun 17, 2024 19:33 PM
Virgin Australia 737-800 landing at Runway

Virgin Australia Boeing 737 Diverted Due to Engine Fire

Jun 17, 2024 19:00 PM

First Bus Launches New Service to M&D’s Theme Park

Jun 17, 2024 18:30 PM

Why Hong Kong Airport Remains An Integral Aviation Hub

Jun 17, 2024 18:00 PM
GOL Airlines airplane taking off from the runway

GOL Launches Direct Flights to Aruba from Brazil

Jun 17, 2024 17:32 PM
American Airlines passenger airliners

Duct-Taped American Airlines Passenger Faces Record Fine

Jun 17, 2024 17:00 PM
Young woman using a smartphone at a station

Stagecoach Introduces Cashless Travel with MegaRider

Jun 17, 2024 16:30 PM
white united plane on park

United Airlines Boeing 777 Passengers Panic After Oxygen Mask Announcement

Jun 17, 2024 16:00 PM
Rainy street scene in China with people holding umbrellas in front of traditional shops decorated with red lanterns

China Extends Visa-Free Entry for Europeans and Malaysians, Boosting Tourism

Jun 17, 2024 15:35 PM

Woman Detained After Bringing Sugar Glider Possum On China Eastern Flight

Jun 17, 2024 15:00 PM

Major Disruptions on Chingford Line for Summer Travelers

Jun 17, 2024 14:30 PM
Airplane at airport during sunset

New Direct Route to Denmark Launched from Atlanta's Hartsfield-Jackson Airport

Jun 17, 2024 14:02 PM
Aerial view of Sentosa Island attractions

Sentosa Island Closes Beaches Following Oil Spill From Nearby Port Collision

Jun 17, 2024 13:32 PM
Interior of an airplane with rows of seats

Dr. Oz Rescues Passenger on JetBlue Flight to Mexico

Jun 17, 2024 12:34 PM
Pride Parade members on the Street

Top LGBT-Friendly Destinations for Memorable Holidays

Jun 17, 2024 11:30 AM

Inflight Alcohol Ban Debate Revived by New Health Study

Jun 17, 2024 10:32 AM

Discover Paris’s Most Beautiful Green Spaces

Jun 17, 2024 09:30 AM
Passengers seated in an airplane cabin

United Airlines Flight Attendant Blocks Passengers from Switching to Empty Seats

Jun 17, 2024 08:30 AM
Surfer at the point break off of Lombok island in Indonesia

Lombok: An Affordable Paradise Without the Crowds

Jun 17, 2024 07:30 AM
Airplane on runway preparing for takeoff

FAA Aims for Zero Runway Close Calls During Busy Summer Travel Season

Jun 17, 2024 06:30 AM
A bird sitting on a top of a cliff next to the ocean

A Day Trip to Handa Island: Scotland's Seabird Sanctuary

Jun 17, 2024 05:30 AM
Human and robotic hands touching

HBX Group to Revolutionize Customer Service with AI Technology

Jun 17, 2024 04:30 AM

Wizz Air Tops List for Flight Delays Again

Jun 17, 2024 03:30 AM

Breeze Airways Launches New Routes from Manchester-Boston to Charleston and Orlando

Jun 17, 2024 02:30 AM
Pride Parade at Nollendorfplatz, Berlin, Germany

Exploring Berlin's LGBTQ+ Hotspots

Jun 17, 2024 01:30 AM
Luggage in front of the door

Avoiding Extra Baggage Fees: Expert Tips for Jet2, Ryanair, and easyJet

Jun 17, 2024 00:30 AM