Delta Passengers Sue Over IT Outage Refunds

Three Delta Air Lines passengers have filed a lawsuit against the airline, alleging misconduct in the aftermath of a recent IT meltdown. The lawsuit claims Delta failed to provide refunds and necessary amenities, leading to unjust enrichment from affected travelers.

The lawsuit was filed in the United States District Court for the Northern District of Georgia. The plaintiffs are seeking a trial by jury for the issues outlined in their filing. The complaint centers around the global IT meltdown on July 19, which affected airlines using Microsoft software. While most airlines resumed normal operations by July 21, Delta's disruptions continued, reportedly affecting passengers until July 31.

The plaintiffs allege that due to Delta's failures, passengers incurred thousands of dollars in unexpected expenses, including alternative flights, hotels, rental cars, ground transportation, and food. They also experienced separation from their luggage, which included essential items such as medication and clothing.

The plaintiffs argue that Delta's refusal to refund passengers and provide amenities constitutes a breach of contract. They allege that Delta misled passengers by falsely claiming they could only receive travel vouchers, while they were also entitled to cash refunds. The lawsuit further accuses Delta of unjust enrichment, benefiting from the affected passengers' payments without fulfilling its contractual obligations.

The plaintiffs seek accounting, restitution, attorneys’ fees, costs, and interest as a result of Delta's alleged misconduct. They also claim Delta violated specific laws in California, Florida, and Washington.

Delta Air Lines CEO Ed Bastian previously stated that the IT outage would cost the airline $500 million, including lost revenue and compensation for passengers' additional expenses. The lawsuit blames Delta's reliance on Windows software and its flawed flight crew tracking system for the extended disruptions. Delta has threatened to sue CrowdStrike and Microsoft, accusing them of not providing adequate assistance during the outage. However, both companies claim Delta refused their help and pointed to the airline's outdated technology as the primary issue.