One Booking Reference Instead of Many: Lufthansa Moves Towards Unified Travel Records
The Lufthansa Group has announced a partnership with Amadeus aimed at simplifying how trips are booked and managed. At the centre of the initiative is the introduction of an "Order ID", a single reference designed to bring together all elements of a journey. The new system is expected to replace existing booking and ticket numbers over time, bringing flight information into a single, more consistent framework used throughout the journey.
Earlier bookings used separate references for flights and services. Information on flights, seat selection, baggage, and optional services such as upgrades or lounge access was handled separately. With the Order ID, these elements are brought together in one record, giving a more straightforward view of the trip and reducing the need to manage multiple confirmations. Lufthansa says this change reduces fragmentation and makes it easier to review and manage bookings in one place.
The Lufthansa Group is the pioneer in modern airline retailing. We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers.
What sits under the Order ID
- Flight schedule and routing
- Selected seats
- Checked and cabin baggage
- Extras such as upgrades or lounge entry
Instead of moving between several booking references, all trip details are kept under a single record, making them easier to check and adjust when needed.
During timetable changes or disruptions, the booking keeps the same reference. Rebooking or adding services does not require issuing a new booking number, and alternative options are kept within the same record. Service details stay attached to the booking, rather than being spread across multiple confirmations.
As the Order ID is rolled out across several Lufthansa Group airlines, trip planning becomes simpler, especially for journeys with connections or short stays. Keeping all booking elements under one identifier helps align flights with accommodation and ground transport. The update does not alter how bookings appear to customers, but reduces the number of separate steps when plans change.