Breaking: Global IT Vulnerability Disrupts Airlines and Airports Worldwide
What initially appeared to be a problem affecting US airlines has now spread globally, impacting airports and airlines across Europe, Australia, New Zealand, Japan, and India. According to BBC’s Technology Editor Zoe Kleinman, cybersecurity firm Crowdstrike released a software update that has caused widespread issues, resulting in the "blue screen of death" on many Windows devices.
Global Airlines and Airports Report Problems
Christchurch Airport in New Zealand reported IT issues affecting departures and arrivals. In Australia, Melbourne and Sydney Airports, along with Virgin Australia, confirmed operational disruptions. European low-cost giant Ryanair and South African regional carrier Airlink also reported network disruptions due to a global third-party IT outage.
Airports and airlines in India and Japan are experiencing similar problems. Narita Airport mentioned that JetStar, Jeju Air, Qantas, HK Express, and Spring Japan are all facing system issues. In India, airlines like IndiGo are asking travelers to avoid making multiple bookings due to slower check-ins and long queues.
Handwritten Boarding Passes and Departure Boards
With many check-in systems down, airport staff are resorting to handwritten boarding passes and departure boards. Social media images show the efforts of airline and airport employees to maintain operations. Passengers have shared photos of handwritten boarding passes and makeshift departure boards, reflecting the urgency and resourcefulness of the staff.
Aviation analytics company Cirium reports around 110,000 scheduled commercial flights today, with 1,390 cancellations globally as of 6:00 AM Eastern Time. Among the affected markets, the US has 27,000 scheduled flights, Germany has 4,386, France has 3,630, Italy has 4,386, India has 3,652, and Canada has 3,549 scheduled flights.
Impact Beyond Aviation
The IT issue extends beyond aviation, affecting various industries. Banks, media houses, and even the New Zealand Parliament have reported network problems. In the UK, Gail’s bakery and coffee shop chain experienced payment system issues, and the NHS GP system reported booking problems at some surgeries. The BBC's Health Editor Hugh Pym noted that GPs could only handle urgent cases manually due to the system outage.
Resuming Operations
Several hours later, some airports began resuming normal operations. Dubai International Airport (DXB) announced the resolution of issues affecting check-in processes in Terminals 1 and 2. London Heathrow Airport (LHR) continued working to mitigate the impact of the outage and advised passengers to check for updates. Norse Atlantic Airways and Ethiopian Airlines also reported a return to normal operations, with the latter monitoring for potential impacts.