Swissport Enhances Travel Experience with New Employee App

Swissport International AG has introduced oneApp, an innovative platform aimed at improving the travel experience by enhancing employee communication and engagement. Rolled out to over 60,000 employees across 44 countries, this platform helps streamline airport operations and ensures better service for travelers.

Implemented in less than a year, oneApp is a significant step forward in Swissport’s strategy to optimize the efficiency and responsiveness of its ground services. The app, built on a software-as-a-service platform from FirstUp, is designed to support frontline employees in delivering superior customer service.

Travelers can expect smoother and more efficient service as Swissport employees now have enhanced tools for communication and task management. Christoph Meier, Global Head of Communications & Brand Management at Swissport, notes that oneApp helps staff stay informed and connected, ensuring they are better equipped to handle passenger needs.

The oneApp platform includes features that allow employees to access schedules, important updates, and communication tools. This improved connectivity within the Swissport team ensures that any issues can be quickly addressed, reducing wait times and enhancing the overall travel experience for passengers.

By creating a more cohesive and well-informed workforce, Swissport aims to provide travelers with a seamless and enjoyable journey. The app is part of Swissport’s broader digital strategy to integrate advanced technologies into their operations, further elevating the quality of service in nearly 300 airports worldwide.

As travel continues to rebound globally, Swissport’s commitment to innovation and efficiency will play a crucial role in supporting the growing number of passengers and ensuring a pleasant travel experience.