Revealed: What can lead United Airlines flight attendants to disciplinary action and dismissal
United Airlines has heightened its scrutiny of flight attendants using their personal devices on board. The company has reminded its crews that they must deliver "visible and attentive customer service" or potentially face termination.
The memo to employees, obtained by Live And Let's Fly, states that using personal devices on board can lead to issues. Devices issued to the crew by the airline are exempt from these rules.
The memo emphasizes that the use of personal devices can have a detrimental impact on customer service.
"Passengers expect excellent service from flight attendants. How comfortable would you be asking someone for help if they were absorbed in their cell phone? What kind of impression would that make on you?" asks United Airlines.
The company aims to ensure that flight attendants use personal devices only when resting in a designated area.
For violating this rule, offenders face disciplinary action, and in the worst case, a crew member who disregards the charter may be terminated.
The article emphasizes that the rule does not apply to United-issued phones, which are used for onboard services and communication between crew members.