Singapore Airlines Updates Seatbelt Policy After Turbulence Injuries

Singapore Airlines has revised its seatbelt policy for in-flight services following a severe turbulence incident that resulted in multiple injuries and one fatality on a flight from London to Singapore. The airline announced that passengers will no longer be served hot drinks or meals when the seatbelt sign is on.

In a statement to Simple Flying, Singapore Airlines confirmed the suspension of hot drink and meal services during periods when the seatbelt sign is illuminated. The airline emphasized that cabin crew will continue to advise passengers to remain seated with their seatbelts fastened, taking a more cautious approach to handling in-flight turbulence.

The updated policy comes after a Singapore Airlines Boeing 777-300ER, operating flight SQ321 from London Heathrow to Singapore Changi, encountered extreme turbulence on May 21, causing significant injuries among the 211 passengers and 18 crew members on board. The aircraft was diverted to Bangkok Suvarnabhumi Airport for an emergency landing due to the severity of the situation.

In response to the incident, Singapore Airlines stated that pilots and cabin crew are trained to manage turbulence and ensure passenger safety. Crew members will secure loose items and equipment during turbulent conditions and return to their seats to fasten their seatbelts when the sign is activated. The airline is committed to continuously reviewing its safety protocols to protect both passengers and crew.

Goh Choon Phong, CEO of Singapore Airlines, expressed deep condolences to the family of the deceased passenger and apologized for the traumatic experience endured by those on board flight SQ321. Following the incident, Singapore Airlines dispatched a relief flight to assist passengers and crew stranded in Bangkok. As of May 23, 65 passengers and two crew members remained in Bangkok, with some receiving medical treatment.

This policy change highlights Singapore Airlines' dedication to enhancing safety measures and minimizing risks associated with in-flight turbulence. By suspending hot drink and meal services during turbulence, the airline aims to prevent further injuries and ensure a safer flying experience for all.