Interesting facts from the history of Heathrow Terminal 5: how it all started and what problems arose
The story of Heathrow Terminal 5 began in the 1980s when the airport was looking for ways to expand its capacity. After much discussion of the possibilities and years of construction, the terminal finally opened in 2008.
However, its debut was far from flawless, as Simple Flying recalls. Passengers faced delays, flight cancellations, and lost luggage.
British Airways, one of the main users of the terminal, had to suspend baggage check-in and cancel more than 30 flights due to a system failure shortly after the opening. At the time, many not only domestic travelers were affected, but also passengers traveling to London from abroad.
The problems were caused by a number of factors, including shortcomings in the baggage handling system and staff shortages. Although Terminal 5 had been tested for six months, it was not ready for such a significant influx of passengers.
It took British Airways several weeks to resume its normal flight schedule.
Heathrow Terminal 5 subsequently overcame all the problems and became one of the most modern and efficient airport terminals in the world.
This experience can teach other airports that even elaborate plans that have been prepared for many years can fail. To solve problems effectively, you need to consider all risks and prepare your staff.
As previously reported by TravelWise, Dubai Airport welcomed millions of passengers in January this year.