Spouses unable to return home due to failed ticket booking: what happened

By Tychyna TetianaOct 11, 2023 08:33 AMNews
Share:
Spouses unable to return home due to failed ticket booking: what happened
Traveling by plane. Source: Pexels

Couple Emma Giantisko and Dylan Marton spent a lot of time and money due to the contradictions between partner airlines Lufthansa and United Airlines trying to get home after a long trip to Asia. The couple spent two months traveling through Southeast Asia and finally embarked on a long journey home to New Jersey in August.

They booked their flights a month in advance with United Airlines. The route was from Singapore to Munich. The couple successfully made it to Munich, but before they left for New Jersey, the Lufthansa crew informed them that their next flight was canceled due to weather, according to the Business Insider.

It is noted that their tickets were rebooked several times, but the reservation kept disappearing from the Lufthansa and United apps.

After the connection was canceled, the couple thought there would be a new flight the next day. After an uneventful flight from Singapore to Munich, the couple boarded a connecting Lufthansa flight from Munich to New Jersey. According to the couple, they were on the plane for three hours, but a new thunderstorm in Germany caused a delay, and eventually their flight was canceled as well.

Lufthansa told the couple that they had received a free rebooking for the canceled flight. The carrier's representative told them that the next available flight would be in two days, so they agreed to the flight and planned to spend time exploring Munich.

Moreover, the travelers even received confirmation of the new flight via chat, but when they opened their account, there was no indication that they had a reservation for the near future. According to them, this is the first of many such cases.

"We didn't get any tickets, we didn't get any confirmation, and we didn't get anything," said an exasperated Emma Giantisko. The couple says no airline has taken responsibility for their rebooking problems.

The woman said she called United about the missing reservations and was told by an agent that "Lufthansa has taken control of the tickets. There's nothing we can do and your ticket is no longer yours." So they called Lufthansa, but they told them the opposite.

Eventually, a frustrated Marton called Lufthansa back, and Gentisco called United. When both agents told them that it was the other airline's responsibility, the couple put them on speakerphone so that the agents could talk to each other. So the airline representatives started arguing on the speakerphone.

Eventually, after numerous arguments with Lufthansa representatives, the airline rebooked the tickets for the fourth time. But they also disappeared from the online service. The failed flight connection resulted in several rebooking attempts, several lost days, and dozens of fruitless phone calls.

The couple notes that the biggest frustration was that no airline took responsibility. The couple spent $3153.5 on new two tickets that they thought Lufthansa or United could have booked for them for free from the start.

They finally made it to New Jersey, but the saga was not over. After all, their luggage got lost during the flights. The couple said they last saw their luggage in Singapore, and there is still no indication of where it might be.

The couple said they have contacted the airlines to get a refund for all their purchases. The carriers, in turn, promised that they would receive full compensation for flights, hotels, taxis, train rides, meals, and things they bought during the stopover. However, the travelers still doubt that it will be easy.

In total, the couple said they spent $4,430.79 of their own money, including all expenses from purchasing additional tickets, to travel, accommodation, and meals.

Top Articles
Popular Napa Valley hotels: top 14 places to stay

Popular Napa Valley hotels: top 14 places to stay

Dec 2, 2023 08:55 AM
Top-rated resorts with bungalows over the water: top 14 places for a paradise vacation

Top-rated resorts with bungalows over the water: top 14 places for a paradise vacation

Dec 1, 2023 18:25 PM

Top 5 Montana resorts that combine luxury vacations and wilderness adventure

Dec 1, 2023 13:16 PM

Best resort hotels in the Caribbean, Bahamas and Bermuda: top 13 hideaways amidst lush nature for exclusive paradise vacations

Nov 30, 2023 21:55 PM
More News
Night buses will run again between Liverpool and Wirral

Night buses will run again between Liverpool and Wirral

Dec 2, 2023 09:35 AM
A green and comfortable place 40 minutes from London: what tourists need to know about Letchworth

A green and comfortable place 40 minutes from London: what tourists need to know about Letchworth

Dec 2, 2023 09:17 AM

Paris is going to double metro fares for the Olympic Games

Dec 2, 2023 08:34 AM

5 facts to dispel popular myths about travel insurance

Dec 2, 2023 08:19 AM
5 good reasons to visit Goa in high season

5 good reasons to visit Goa in high season

Dec 2, 2023 07:56 AM
Stansted Airport: record holder for the fewest canceled flights

Stansted Airport: record holder for the fewest canceled flights

Dec 2, 2023 07:36 AM
A traveler tells about a "catastrophic" mistake in his passport made at the airport

A traveler tells about a "catastrophic" mistake in his passport made at the airport

Dec 2, 2023 07:19 AM
From walking barefoot to smoking on the plane: the worst things you can do as a passenger

From walking barefoot to smoking on the plane: the worst things you can do as a passenger

Dec 2, 2023 06:54 AM
Life in travel: a man bought an apartment on a cruise ship

Life in travel: a man bought an apartment on a cruise ship

Dec 2, 2023 06:24 AM

Flight attendants of American Airlines were not allowed to strike during the Christmas and New Year holidays

Dec 1, 2023 23:41 PM

Stray cats in Puerto Rico near a famous tourist attraction are targeted for capture, but animal rights activists are not thrilled

Dec 1, 2023 23:29 PM
Travel Tuesday: an expert advised on how not to miss discounts and advantageous offers

Travel Tuesday: an expert advised on how not to miss discounts and advantageous offers

Dec 1, 2023 23:08 PM
What is most often stolen in five-star hotels: it's not cosmetics

What is most often stolen in five-star hotels: it's not cosmetics

Dec 1, 2023 22:08 PM
Lufthansa plane made an unexpected landing due to a couple's quarrel on the board

Lufthansa plane made an unexpected landing due to a couple's quarrel on the board

Dec 1, 2023 21:43 PM
Economic crisis: why tourists aren't returning to China and who benefits from it

Economic crisis: why tourists aren't returning to China and who benefits from it

Dec 1, 2023 21:22 PM

Why you shouldn't take a hot shower after a flight and why you shouldn't bathe before a trip: when and how to cleanse your skin

Dec 1, 2023 20:53 PM

The world's tallest skyscrapers and snow in the desert: how the craziest projects of Saudi Arabia look

Dec 1, 2023 20:41 PM
Dubai Airport is preparing for the 'busiest winter in its history': tips for passengers

Dubai Airport is preparing for the 'busiest winter in its history': tips for passengers

Dec 1, 2023 20:26 PM
One of the rarest mammals in the world was born in England. Photo

One of the rarest mammals in the world was born in England. Photo

Dec 1, 2023 19:32 PM
Malaysia will allow a 30-day visa-free regime for Indian visitors from December 1

Malaysia will allow a 30-day visa-free regime for Indian visitors from December 1

Dec 1, 2023 19:18 PM
A journey through time in a few minutes from Liverpool: how the village of Downham attracts tourists to itself

A journey through time in a few minutes from Liverpool: how the village of Downham attracts tourists to itself

Dec 1, 2023 18:59 PM
Sunny beaches, lively parties, and affordable prices: why Phuket continues to attract tourists

Sunny beaches, lively parties, and affordable prices: why Phuket continues to attract tourists

Dec 1, 2023 17:56 PM

Unwanted neighbors: what you need to know about bedbugs to avoid ruining your vacation

Dec 1, 2023 17:34 PM

Cruise liner or "all-inclusive": 7 tips to help you determine the best option for your trip

Dec 1, 2023 17:18 PM
The train connecting Madrid to Lisbon may make a comeback: it was canceled in 2020

The train connecting Madrid to Lisbon may make a comeback: it was canceled in 2020

Dec 1, 2023 16:54 PM
The Minnesota National Park has made it to the top 50 best travel destinations in 2024

The Minnesota National Park has made it to the top 50 best travel destinations in 2024

Dec 1, 2023 16:33 PM