Shiji and IRIS Enhance Mobile Ordering for Hospitality Industry
In a move set to redefine food and beverage operations within the hospitality sector, Shiji has integrated its Infrasys Cloud POS with IRIS's digital ordering platform. This partnership is poised to enhance the efficiency of service operations and significantly improve the guest dining experience across global hospitality venues.
The integration facilitates a streamlined mobile ordering process where guests can place orders directly from their personal devices. This feature not only speeds up service delivery but also ensures order accuracy, which is crucial in high-volume environments like hotels and resorts. The direct transmission of orders to the kitchen through Infrasys Cloud POS minimizes human error and expedites service, allowing staff to focus more on guest interaction and less on logistical tasks.
Feedback from industry insiders has been overwhelmingly positive. Eicha Medina, F&B Assistant Manager at The Westin Manila, noted a marked improvement in operational efficiency and guest communications since implementing the new system. The technology also helps overcome language barriers, making it easier for international guests to order.
From a strategic standpoint, Graham Rushin, VP of Sales & Marketing at IRIS, emphasized that the integration meets Marriott's stringent mobile dining security standards, ensuring that guest data remains protected while offering a seamless ordering experience.
Shiji's commitment to evolving with the hospitality industry's needs is evident in their collaboration with IRIS. Brian Garvan, Director of Global Partnerships at Shiji, highlights the partnership as a testament to the company's dedication to improving service delivery through innovative technology.
This integration is now available to hospitality operators worldwide, promising not only to enhance guest satisfaction but also to streamline operations and potentially increase revenue through improved service efficiency and guest engagement.