Japan Airlines Soars to New Heights with 5-Star Skytrax Rating for the 7th Year

In a landmark achievement, Japan Airlines (JAL) has been adorned with the prestigious Skytrax 5-Star Airline Rating for an impressive seventh consecutive year, solidifying its position as a global leader in air travel quality and service. This distinguished recognition places JAL among an elite group of only ten airlines worldwide, a testament to its unparalleled commitment to excellence in customer service, in-flight amenities, and operational efficiency.

Skytrax, the London-based international air transport rating organization, conducts comprehensive audits encompassing airlines' websites, airport services, and in-flight services to award this highest rating. Edward Plaisted of Skytrax commended JAL's consistent delivery of high-quality service across all cabin classes and lauded the airline's introduction of innovative onboard products planned for 2024, indicating an even brighter future for JAL's service standards.

JAL's award-winning initiatives, under the banner "Design Your Story," encourage passengers to tailor their travel experiences from start to finish, aligning with their personal tastes and values. This approach has led to significant innovations aimed at enhancing the passenger journey:

• The expansion of the "JAL SMART AIRPORT" initiative, aimed at reducing waiting times at up to nine airports starting this spring, and the "JAL SMART SECURITY" system, facilitating faster security checks without the need to remove electronics or liquids, first introduced at Naha Airport following Haneda Airport.

• Enhanced lounge services offering diverse seating and interiors to cater to customer needs, whether for dining or working, alongside unique amenities like hand-drip coffee and shoe polishing services at the Haneda JAL First Class Lounge.
• In-flight products designed to enrich travel time, such as the cabin interior of the A350-1000, which reflects the traditional beauty of Japan, and amenity kit pouches featuring artwork from contracted artists of Heralbony Co., Ltd.
• Memorable services by cabin crews, who combine safety expertise with personalized hospitality, connecting with both international and Japanese passengers.

JAL's forward-looking vision includes further enhancements to the convenience of JAL app/web services and the introduction of fuel-efficient aircraft, like the A350-900 and the A321neo flights, to ensure even greater comfort for its passengers. By offering opportunities for customers to craft their own unique journey, JAL continues to redefine what it means to travel in style and comfort.

As JAL strides into the future, it remains dedicated to introducing new products, services, and aircraft that offer valuable experiences to its customers. With its commitment to net-zero carbon emissions by 2050, JAL is not just flying higher in the realm of customer service but is also taking significant steps towards sustainability, ensuring that its journey towards excellence is both innovative and responsible.