Hyatt Survey Highlights Essential Needs for Neurodivergent Travelers

In today's bustling hotel industry, creating a stress-free and inclusive environment for all guests is a top priority. One important aspect of this endeavor is ensuring that neurodiverse individuals feel seen, heard, and supported from the moment they begin planning their stay.

When it comes to booking accommodations, nearly 70% of caregivers and over half of neurodivergent travelers express willingness to disclose their neurodiversity to hotels. This disclosure allows hotels to provide individualized care and support, especially valuable for neurodivergent business travelers who appreciate personalized assistance.

To meet these needs, hotels are implementing comprehensive training programs for their staff, ensuring that team members are equipped with the knowledge and skills to effectively support neurodivergent individuals. Visual aids play a crucial role in preparing guests for their stay, with over half of neurodivergent respondents expressing a desire for more detailed room layouts. Hotels are responding to this by offering virtual tours of rooms on their websites, allowing guests to familiarize themselves with the surroundings before arrival.

Room selection is another area where flexibility plays a crucial role. Over 60% of caregivers believe that the ability to choose rooms that suit individual needs will significantly enhance the check-in process. Hotels can further enhance service levels by allowing guests to customize their preferences when booking a room.

Communication is a fundamental element in ensuring a comfortable stay, and personalized communication before arrival is highly valued by neurodivergent travelers. Whether it's via phone, chat, or social media, offering multiple communication channels allows guests to communicate in a way that's convenient for them.

By prioritizing inclusivity, flexibility, and personalized care, hotels can create an environment where all guests feel valued and supported throughout their stay. As the hotel industry continues to evolve, it's important to recognize and meet the unique needs of neurodivergent travelers, ensuring that everyone can be themselves away from home.