BCD Revolutionizes Booking with Seamless API Integration
BCD Travel recently tackled a complex challenge faced by a leading healthcare and pharmaceutical brand utilizing their services for Healthcare Professionals (HCPs) and group travel. The client employed another Travel Management Company (TMC) for their transient travelers, adding complexity to managing traveler profiles and bookings. However, BCD devised a groundbreaking solution by leveraging APIs to integrate traveler data seamlessly.
The primary hurdle involved streamlining the use of Concur for both group and transient bookings without managing multiple profiles. Additionally, there was a need to facilitate online access for third-party meeting planners to book travel for HCPs. BCD's innovative approach involved creating a connection between Cvent event management software and Concur expense management.
Attendees registering for meetings via Cvent are seamlessly redirected to Concur. Utilizing Concur's API, traveler profiles are synchronized between the other TMC's Concur site and BCD's profile system. This integration ensures that all traveler data, including updates and deletions, are accurately reflected across platforms. When travelers register for meetings, they're redirected to Concur to book their travel arrangements. Upon submission, BCD enriches the reservation with additional profile data before completing the booking process.
This groundbreaking initiative not only simplifies the booking process but also enhances the overall travel experience. Travelers receive comprehensive itineraries tailored to their preferences, thanks to BCD's meticulous attention to detail.
BCD's solution yielded significant benefits for the client, including improved traveler experiences, 24/7 booking access, cost savings, and reduced burdens on BCD's agent desk. Client feedback has been overwhelmingly positive, highlighting BCD's commitment to innovation and excellence in meeting customer needs.
BCD Travel's successful integration of traveler data across platforms showcases their dedication to delivering innovative solutions that elevate the travel experience. By leveraging APIs and collaboration with other TMCs, BCD continues to lead the way in simplifying complex travel challenges for its clients.