Air India Faces Regulatory Scrutiny After Passenger Fatality

In a recent development that has sparked widespread concern, India's Directorate General of Civil Aviation (DGCA) has issued a show-cause notice to Air India following the tragic death of an 80-year-old passenger. The incident, which occurred during a flight, has prompted the aviation regulator to demand an explanation from the national carrier, underscoring the critical importance of passenger safety and assistance.

According to SimpleFlying, on February 12, 2024, an elderly passenger, who had arrived on Air India flight AI 116 from New York's JFK airport, collapsed and subsequently died at Mumbai Airport (BOM) after a distressing walk of approximately 1.5 kilometers from the aircraft to the immigration counter. The lack of available wheelchairs, despite requests from the passenger and his wife, has been highlighted as a significant factor contributing to this unfortunate event. The airline's apparent failure to promptly provide the requested wheelchair assistance has raised serious questions about its commitment to passenger care, particularly for those requiring special assistance.

The DGCA's issuance of the show-cause notice to Air India not only seeks accountability but also emphasizes the imperative for airlines to adhere to regulations designed to protect passenger well-being. According to reports, the notice specifically cites a violation of Para 4.1.7 of the Civil Aviation Regulation (CAR), which mandates airlines to offer necessary assistance to passengers in need.

This incident has cast a spotlight on Air India's operational practices, especially in the wake of a previous fine in January 2024, where the airline was penalized over $132,000 for safety breaches related to insufficient emergency oxygen supply on its ultra-long-haul Boeing 777 flights. The scrutiny extends to the airline's newly leased aircraft, which were previously in service with Delta Air Lines and found deficient in complying with regulatory and Original Equipment Manufacturer (OEM) performance limits for emergency oxygen supply on extended North American routes.

As the DGCA and the broader aviation community await Air India's response to the show-cause notice, the incident serves as a grim reminder of the paramount importance of ensuring safety and assistance for all passengers. It also prompts a broader discussion on the adequacy of current regulatory measures and the need for stringent enforcement to prevent such tragedies in the future. The aviation industry, while navigating the complexities of global travel, must prioritize the health, safety, and dignity of its passengers, ensuring a seamless and safe travel experience for everyone.