Woman criticizes Air India over failed flight: details

By TravelWiseJan 28, 2024 23:10 PMNews
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Woman criticizes Air India over failed flight: details
Woman criticizes Air India over failed flight: details

Shreity Garg expressed her frustration by criticizing the airline for its poor service. She paid 4.5 lakh Indian rupees for the tickets.

The woman described the terrible situation in detail, showing how she had to use a flashlight to help her child not be afraid of the dark because of the broken overhead lights, Times Travel writes.

When you pay a round sum of money for an airplane flight, you expect comfort and high service. But you don't get it. The same thing happened to Shreity Garg, a passenger on an Air India flight from Delhi to Toronto, whose trip turned into an unfortunate ordeal.

Talking about her journey from Delhi to Toronto, the passenger was disappointed with the flight. Her list of complaints was long and fair. Among them were malfunctioning entertainment systems, broken seats, and faulty overhead lights.

In her social media post, Garg complained about the many non-functional elements during the trip. She regretted not taking a picture of the broken seat handle, which was dangerous for her toddler due to exposed wires. Garg claimed that despite her complaints, the airline's staff did not respond to them or provide a satisfactory answer.

Even after numerous complaints from the crew and staff, Garg claimed that no action was taken, suggesting that an attempted system reboot failed to fix the existing problems. All these problems left the family with two young children helpless.

Also in the video, the dissatisfied passenger said that the carrier has high ticket prices and does not provide conditions for safe travel with children. The post garnered a lot of publicity, with over 2.8 million views. In the comments, users expressed their agreement with Shreiti.

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