Three students booked seats on a Ryanair flight, but it turned out that only one of them could fly
Three student friends were baffled when a Ryanair representative told them that only one of them could board the plane home.
Jack Manifold, 22, from Stoke-on-Trent, and two of his university friends were surprised when they were told that there was only one seat left on the plane they had booked from Lisbon to Manchester last month, BirminghamLive reports.
A student at Manchester Metropolitan University said that he and his friends – Harvey Reddington and Leo Warburton, both also 22 – decided to stay together, so no one took the empty seat on the plane.
Their flight returned to Manchester Airport on January 22, after a short vacation in Lisbon had already been delayed by about three hours when they were told at the gate that only one of them could board. The next flight to Manchester was not less than 24 hours away, but since the three friends had decided not to take one of the seats on the first flight, Harvey was told he had to pay one hundred euros to reserve a seat on the plane.
Two days later, when they returned home, they received a message from Ryanair saying that the carrier had paid compensation to two of the three people. They said the money would be received within 14 business days.
"We tried to claim compensation for the third person, but it was rejected. Their customer service is terrible. It's been 14 business days and we still haven't received the promised compensation," the guys said.
A Ryanair spokesperson explained the situation by technical problems with the plane.
As TravelWise reported, Ryanair is opening four new routes to Stockholm and Gothenburg airports.