Security Breach at lux-Airport Causes Major Disruptions
On May 10, 2024, a malfunction in a metal detector at the security checkpoint of lux-Airport led to passengers entering the secure area without proper screening. This incident necessitated a complete evacuation of the security area following police orders, as it posed a significant security risk.
During a press conference on May 22, 2024, lux-Airport addressed the incident, emphasizing that passengers should contact their airlines for any claims or queries. The airport highlighted its commitment to working closely with airlines to assist affected passengers.
Following the incident, lux-Airport, alongside airlines and handling agents, has provided assistance to passengers affected by cancellations and delays. The airport encourages passengers to direct their claims and queries to the airlines, which will manage them in accordance with regulations.
lux-Airport reassured passengers that they are cooperating with airlines to handle any exceptional claims promptly. Although lux-Airport itself does not fall under the Regulation (EU) 261/2004 concerning passenger compensation, they pledged to support in accordance with applicable laws.
The airport expressed gratitude to the police, customs, ground handlers, airlines, and air traffic control for their cooperation during this exceptional situation. They also thanked passengers for their understanding and trust amidst the disruptions.
