Long Queues Leave easyJet Passengers Stuck in Milan
More than 100 easyJet passengers were unable to board a flight from Milan Linate Airport to Manchester after long queues at passport control reportedly delayed their progress through the airport. Travellers said waiting times reached up to three hours on Sunday evening, with some stating they had arrived well in advance of departure but were still unable to reach the gate before the aircraft departed.
Several passengers described crowded conditions near border control, where queues moved slowly as checks were carried out. Some travellers reported feeling unwell while waiting in high temperatures. One passenger said only a small number of people were able to board the flight, while many others were informed shortly before departure that the aircraft had already left, despite being close to the front of the queue.
"There were only about 30 people got on the plane, and about 100 people didn't."
According to statements attributed to easyJet, the delays were linked to passport checks connected with the European Entry/Exit System, introduced in October. The airline said extended waiting times at border control were outside its direct control but confirmed that affected customers were offered alternative flights where possible. Passengers were advised to allow additional time when travelling through airports where new procedures are being introduced.
Longer waits at passport control can affect departure times, especially at airports where new border procedures are still being introduced. People travelling through busy European airports such as Milan may need extra time when planning further journeys, including trips to Manchester and other UK destinations reached through regional airports or rail connections.
The situation shows how changes in border checks can influence travel timing even when passengers arrive early. New procedures may take time to operate smoothly while authorities adjust processing speed and staffing levels. Arriving at the airport earlier than usual may help lower the risk of missing flights during periods when entry and exit checks are still being rolled out in parts of Europe.
